Solutions for Business Services
The Industry Challenge:
While a diverse range of business specialties exist from engineering and accounting, to legal and IT services, they all possess highly specialized and diverse knowledge in order to deliver these services to their clients.
Although the worst of the financial crisis is behind us, it has forever changed the business services landscape. Margin pressures, slowing growth, increased competition, vendor rationalization, pricing controls, offshoring and workforce management have created a much more challenging and chaotic reality. For seamless operation in today's complex business environment, there must be a complete understanding of responsibilities, payments, penalties, service levels, and ultimately expertise management.
Much of this required information is outdated, or worse, not formally captured at all. The most successful firms will have a full understanding of their expertise, and apply that expertise to the right client at the right time, maximizing their full potential and efficiency.
Xperscore not only exposes stated skills, but goes deeper to automatically discover the hidden expertise in your organization. Our expertise identification engine analyzes your corporate knowledge base and human interactions to identify and highlight those ‘in the know’.
The discovered information then allows us to find, connect, and engage with expertise across the enterprise and centre your company's collaboration in a much more meaningful way. This newly acquired information creates a substantial increase in efficiency across the enterprise.